Customer Care

We make decisions with our customers’ best interests in mind. And by customer, we mean the families who will live in our homes, the small businesses who will operate in our retail spaces, the employers who will build their businesses in our industrial spaces. We conduct our business on a daily basis according to our customer commitment: working with the best trades, builders, and designers; honoring the past while looking to the future; designing with innovation and building with quality; operating with integrity every step of the way.

Frequently Asked Questions

How do I request a service call?

See contact form below, enter your contact information and a few details about your request, and we’ll reach out to schedule an appointment.

What does my warranty include?

In accordance with BC Housing requirements, warranties provided with new Cielo homes include a 2-5-10 home warranty insurance policy.

This coverage includes:

  • 2 years on labour and materials
  • 5 years on the building envelope
  • 10 years on the structure of the home
Where can I find information about my home’s operation and maintenance?
You can find relevant resources in the printed home warranty and maintenance manual you received upon purchasing your Cielo home.

If your question is not addressed above, please fill in the contact form and we’ll be in touch with you shortly.

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Our Team

Learn more about the Cielo team.

Our Philosophy

Our approach at Cielo Properties.

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